Refund Policy

• A membership bought online can be refunded in full if you request it within 7 days of payment and have not yet activated it with a first entry.
• Activated memberships are not refundable.
• Founding Memberships follow the terms agreed at purchase: after the 7-day period above they are non-refundable but transferable.
• To request a refund, email us@emoji.tw with your name, account email and payment date. Refunds go back to the original payment method; timing depends on your card issuer.

• Guest refunds follow the host's setting: if refunds are accepted, guests can refund in the App up to 8 days before the event, minus 10% of the ticket price, with the venue and tea fee refunded in full; otherwise tickets can be transferred.
• If a host cancels a public event, guests are refunded in full. If emoji cancels for venue reasons, everyone is refunded in full.

• Refunded in full if cancelled 14+ days before the event, 50% at 8–13 days, and not refunded within 7 days.
• Declined applications are refunded in full; government-announced typhoon closures are refunded in full or rescheduled once.
• One free reschedule (within 3 months) is allowed up to 7 days before the event.

Dishes ordered on site cannot be returned once prepared; please tell staff right away about any quality issue. Pickup orders can be cancelled in the App before the kitchen starts preparing them. Reservations require no deposit.

For refunds, emoji voids the original invoice or issues an allowance as required by law.